Frequently Asked Questions
Q: What is a MyPic Debit Card?
It's just like a normal debit card, except that you get to choose the photo or image that appears on the card. There are Image Guidelines, but as long as your image complies with those basic rules, you can create a check card that's unique to you.
Q: Who is eligible for MyPic Debit Card?
Customers who have a CNB Bank & Trust account with a debit card.
Q: How much does it cost?
Each photo card costs $10.00. The fee will be deducted from the checking account linked to your debit card.
Q: How often can I change my card to a MyPic Debit Card?
You can change your existing card for either the primary account owner or first authorized user as often as you like. Any additional image change is $10.00 per occurrence. The fee will be deducted from the checking account linked to your debit card.
Q: Can all the debit card holders on the account have different pictures on their cards?
Yes, the first cardholder and the second cardholder can have different pictures. However, there is a $10.00 fee for each image uploaded.
Q: What happens when my card expires?
A new card will be sent with the same image as your current card at the beginning of the month of expiration.
Q: Will my existing card work until my new MyPic Debit Card arrives?
Yes, your existing card will continue to work until you activate your new MyPic Debit Card. Please destroy your old card once the new card is activated.
Q: How will I receive my personalized card?
Your card will be mailed to you via the US Postal Service.
Q: How long will it take to receive my card?
After your request has been submitted and approved by CNB Bank & Trust, you can expect your card to be mailed within 10 business days.
Q: Does customizing my card change anything about my account, such as my PIN number?
No. Your account, your PIN, and everything else will remain the same. The only things that would change would be how your card looks and the expiration date since it's based on your card issued date.
Q: What if my card is lost or stolen?
Report your card lost or stolen to your local facility. Also, let your local facility know that you have a MyPic Debit Card and they will transfer the information for the photo to your new card. The new card will be processed with the current image listed for the lost/stolen card.
Q: Will any financial or personal information be transferred to the design service?
No, we do not transfer or share any of your financial or personal information with the design service.
Q: How do I design my card?
Card customization is easy! Just follow these three steps:
- Upload the photo you would like on your card.
- Customize the look of your card by enlarging, cropping, or rotating the image.
- When you're satisfied with the look of your card, click the Submit button.
Q: What format and size does the digital photo need to be in?
The photo needs to be a digital photo in JPEG, PNG, BMP, GIF, or TIFF formats. The image needs to be at least 840 x 840 pixels, not to exceed 10MB. Our design service provides a tool to re-size your picture to look the way you want it to. Also refer to the MyPic Debit Card Image Guidelines.
Q: How can I ensure the quality of the MyPic Debit Card final product?
Choose a clear, sharply focused image, preferably taken at a high resolution.
Q: How does my photo get approved?
Every submitted image is reviewed for compliance with the MyPic Debit Card Image Guidelines.
Q: What images are not acceptable?
Please refer to the MyPic Debit Card Image Guidelines for the criteria. CNB Bank & Trust reserves the right to reject any image we believe violates our Image Guidelines. If an image is rejected, you will be notified by email within two business days. You may submit a new image anytime following the rejection notification.
Q: How will I know if my image is accepted or rejected?
You will receive an email within two business days telling you if your image was rejected or approved.
Q: What if my image isn't accepted?
We'll notify you by email if there's a problem with your image and you'll have the opportunity to submit another photo. In most cases, it may be as simple as selecting an image that isn't trademarked or under copyright. Each image submitted is subject to the $10.00 fee. You will want to be very careful that you submit a photo that meets the Image Guidelines.
Q: Can the image I upload to my card be my company logo or other copyrighted picture?
Yes, you can upload your company logo onto the card as long as:
- the image/logo you are submitting was created by you
- your are the owner of the image, and/or
- you have obtained express written consent from the owner of the image for CNB Bank & Trust to alter, copy, print, distribute, prepare, and use the image on your MyPic Debit Card
If you have additional questions, please contact your local facility for assistance during normal business hours. Click HERE for a complete facility listing, including hours, locations, and contact information.