Will my login name be the same?
In most instances, your login name will be the same. If a change is required, you will be contacted in advance to let you know of the change.
How will I login to the new CNB Digital Banking?
The process will mostly remain the same. You will click on the CNB Digital Banking button as always, enter your username and password. If it’s the first time you login, the system will ask you to change your password. The system will send you a Secure Access Code via your chosen communications method (Text, Email or voice). You’ll enter the Secure Access Code (SAC) into the system, and you will be logged in.
Why is it important that I confirm my personal information before June 12th, 2023?
The first time you login, the system will need to send you a Secure Access Code (SAC). That code will be sent to a phone number or email address we have on file for you. If we don’t have a valid number or email address for you on file, you won’t be able to login without calling us for assistance.
What is a Secure Access Code (SAC)?
A Secure Access Code (SAC) is a unique, single-use 6-digit code which protects against fraud by safeguarding your online transactions and sensitive information. A SAC is another level of authentication in addition to your Login ID and password, providing you stronger online security.
How will my SAC code be sent to me?
You choose how you want to receive your SAC: by text, email, or phone. We need your current contact information for you to receive your SAC. Never share a Secure Access Code with anyone else.
Can I register more than one device using a Secure Access Code?
Yes, you can register up to 15 separate devices.
I'm enrolled in Online Banking. Can I use my Online Banking Log in credentials for CNB Digital Banking?
Yes. CNB Digital Banking is one seamless user experience utilizing a single User ID and Password for all platforms.
Can I use my current online banking password when we change over?
Yes, you can if it meets our password policy requirements: At least 1 lower case, at least 1 upper case, at least 1 number, at least 1 special character, and between 8 and 17 characters.
How do I change my password?
After your first successful login, log in to CNB Digital Banking. Select Security Preferences under the Services menu. Select Change Password. Enter your current password, create a new password, and confirm your new password following the onscreen password criteria.
Can I change my login name?
Yes, once you have successfully logged into CNB Digital banking system, you can update your preferred contacts via the Settings > Security Preferences menu. Under this menu you can change your login name, password or set up additional Security Access Code contacts.
How do I update my contact information?
Prior to the live date of June 12th, CNB employees have been contacting customers to inform them of the importance of updating their contact information. If the customer chooses, they can call their local branch or they can update their information in the current online banking system. After the live there will be a process for updating your contact information from inside CNB Digital Banking.
Who do I contact if I have issues or questions?
For questions, please contact Customer Service at (866) 342-2620 between the hours of 8:30am to 4:30pm Monday through Friday and a member of Customer Service will be happy to help.